Privacy Policy
Last updated March 17, 2025
This privacy notice for Switcheroo AI ("we," "us," or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
- Visit our website at www.switcherooai.com, or any website of ours that links to this privacy notice
- Use our AI-powered vehicle sales platform
- Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at juarez@switcherooai.com.
Summary of Key Points
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
We do not process sensitive personal information.
We may receive information from public databases, marketing partners, and other outside sources to help us better serve you.
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet can be guaranteed to be 100% secure.
Table of Contents
- What Information Do We Collect?
- How Do We Process Your Information?
- When and With Whom Do We Share Your Personal Information?
- Do We Use Cookies and Other Tracking Technologies?
- How Long Do We Keep Your Information?
- How Do We Keep Your Information Safe?
- Do We Collect Information from Minors?
- What Are Your Privacy Rights?
- Controls for Do-Not-Track Features
- Do United States Residents Have Specific Privacy Rights?
- Do We Make Updates to This Notice?
- How Can You Contact Us About This Notice?
- How Can You Review, Update, or Delete the Data We Collect?
1. What Information Do We Collect?
Personal information you disclose to us
We collect personal information that you voluntarily provide to us when you use our Services, express an interest in obtaining information about us, or otherwise contact us. The personal information we collect may include:
- Names and contact information (email address, phone number, mailing address)
- Vehicle preferences and financing information submitted through our AI chat
- Trade-in vehicle details
- Appointment scheduling information
- Communications and correspondence with our AI assistant
Information automatically collected
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include:
- Device and usage data (IP address, browser type, operating system)
- Log and usage data (pages visited, time spent, referring URLs)
- Location data (general geographic region based on IP address)
- Session data and interaction history with our AI system
2. How Do We Process Your Information?
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To facilitate vehicle searches and AI-assisted sales conversations
- To schedule appointments and follow up with leads
- To evaluate trade-in vehicles and provide financing estimates
- To send you marketing and promotional communications (with your consent)
- To improve and optimize our AI platform and services
- To comply with legal obligations and enforce our terms
- To detect, prevent, and address fraud and security issues
3. When and With Whom Do We Share Your Personal Information?
We may share your information in the following situations:
- Business transfers: In connection with a merger, sale of company assets, or acquisition.
- Affiliated dealerships: With partner dealerships involved in completing your vehicle purchase.
- Service providers: With third-party vendors who assist in operating our platform (e.g., OpenAI for AI processing, database providers).
- Legal requirements: When required by law or to protect our rights and users.
4. Do We Use Cookies and Other Tracking Technologies?
We may use cookies and similar tracking technologies to access or store information. We use session cookies to maintain your conversation context with our AI assistant and to manage your user experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our Services may not function properly.
5. How Long Do We Keep Your Information?
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.
Lead and conversation data is retained for up to 24 months to allow for follow-up and service improvement. Completed sales records are retained as required by applicable law.
6. How Do We Keep Your Information Safe?
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. These measures include:
- Encrypted data transmission (HTTPS/TLS)
- Secure database storage with access controls
- Regular security reviews and updates
- Limited employee access to personal data
However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. We cannot promise that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security measures.
7. Do We Collect Information from Minors?
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will take reasonable measures to promptly delete such data.
8. What Are Your Privacy Rights?
Depending on your location, you may have the following rights regarding your personal information:
- Right to access: Request a copy of the personal information we hold about you.
- Right to rectification: Request correction of inaccurate or incomplete data.
- Right to erasure: Request deletion of your personal information.
- Right to portability: Request transfer of your data to another organization.
- Right to object: Object to our processing of your personal information.
- Right to withdraw consent: Withdraw consent at any time where we rely on consent to process your information.
To exercise these rights, please contact us at juarez@switcherooai.com.
9. Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
10. Do United States Residents Have Specific Privacy Rights?
If you are a resident of California, Colorado, Connecticut, Utah, or Virginia, you are granted specific rights regarding access to your personal information.
California Residents
California Civil Code Section 1798.83 permits users who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us using the information provided below.
Under the California Consumer Privacy Act (CCPA), California residents have the right to opt-out of the sale of personal information. We do not sell personal information as defined under CCPA.
11. Do We Make Updates to This Notice?
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this page. If we make material changes, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
12. How Can You Contact Us About This Notice?
If you have questions or comments about this notice, you may contact us at:
13. How Can You Review, Update, or Delete the Data We Collect?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request a review, update, or deletion of your personal information, please email us at juarez@switcherooai.com with the subject line "Data Request." We will respond to your request within 30 days.